Privacy Policy

Privacy Policy for Balloon Tour Dubai

Introduction

Welcome to https://balloon-tour-dubai.terratrek.net (hereafter referred to as “Balloon Tour Dubai,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from our users worldwide, in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Privacy Act (UCPA), Utah, USA
  • Connecticut Data Privacy and Security Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

  • Our official website at https://balloon-tour-dubai.terratrek.net
  • Mobile applications and software developed by us
  • Services and products offered through our platform
  • Any third-party services or platforms linked from our website

Please note that this policy does not cover the data collection practices of other websites, apps, or services that you may access through links on our site. Each of these third-party entities has its own privacy policies, which we encourage you to review.

Processing Activities

This Policy outlines our practices when:

  • Users interact with our applications and services as authorized users
  • Visitors explore our websites linked to this Privacy Statement
  • Individuals engage with us through communications such as newsletters, emails, phone calls, or SMS messages

Personal Data Collection

We collect a range of personal data to enhance your experience and improve our services. The types of information we gather include:

  • Account Information: Details related to your user account creation and management, including usernames, passwords (hashed and salted), and profile settings.
  • Payment Information: Credit card details, billing addresses, and payment history for processing transactions securely.
  • Financial Information: Bank account numbers or other financial data required for financial transactions.
  • Purchase Information: Details of products or services purchased, including quantities, prices, and order dates.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile network information, and operating system details to provide personalized services.
  • Location Data: GPS coordinates and location services data to offer location-based content and services.
  • Feedback and Reviews: Comments, suggestions, and ratings shared by users to improve our products and services.
  • Social Media Information: User profiles, posts, and interactions from social media platforms when you connect them with your account.
  • Product Interest: Information about the products you view, search for, or purchase to personalize marketing efforts.

We collect this data through various methods: user input forms, account settings, browsing activities, automated tracking technologies (such as cookies), and third-party service providers.

Cookies

We employ cookies and similar tracking technologies to enhance your experience on our website and for analytical purposes. Cookies can be categorized into three main types:

  • Strictly Necessary Cookies: Essential for navigation and functionality, ensuring secure access to user accounts and personalized content delivery.
  • Preference Cookies: Used to remember user preferences, such as language settings and display options, to provide a customized experience.
  • Analytics Cookies: Track website usage and performance, helping us improve the overall user experience through insights gathered from aggregated data.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their tracking preferences.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized. The retention periods vary depending on the type of data and its usage:

  • Account information and transaction records may be retained for legal obligations and to resolve disputes.
  • Cookies and tracking data are usually deleted after a certain period of inactivity or upon user request.
  • Personalized content preferences and marketing opt-in/out choices may be retained indefinitely until you update your preferences.

Your Rights

Depending on your jurisdiction, you have various rights regarding your personal data, including:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking us to delete your data in certain circumstances.
  • Restriction: Limiting our processing of your data under specific conditions.
  • Data Portability: Obtaining a copy of your data in a structured, commonly used format.
  • Objection: Objecting to the processing of your data for legitimate interests or direct marketing purposes.
  • Non-Discrimination: The right to be free from discrimination based on certain personal characteristics when exercising your privacy rights.

To exercise any of these rights, please contact our Data Privacy Team at [email protected]. We will respond to valid requests within the timeframes prescribed by applicable law.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated through our website, app notifications, or email communications. We encourage users to review this policy periodically to stay informed about how we protect their personal information.

Contact Information

For any questions related to privacy, data security, or this Policy, please reach out to us via:

  • Email: [email protected]
  • Postal Mail: Data Privacy Team, Balloon Tour Dubai, [Address], City, Country (zip code)